Keeping you informed on our current situation.
Updated 29th April 2020
Last week we were given the advice that our deliveries via Royal Mail may be delayed by 1-2 working days. That would mean that 1st Class deliveries could be expected within 1-4 days and 2nd Class deliveries could be expected within 2-5 days and this has been the advice we have passed on to our customers.
We’re keeping in regular contact with the Royal Mail who play a key role in our business, and after a phone call just 10 minutes ago at the time of writing this message, we have now been informed to expect delays of possibly 10 working days.
This is not great news for our customers who are so excited to receive their sweets, but we are asking everyone to please take a step back and admire the fantastic job that the Royal Mail delivery staff on the front-line are doing, keeping our country moving.
We would like to remind our customers of how we process our deliveries so that you can be confident that they are reaching you as soon as humanly possible in this climate. Monday – Friday, any orders that come in before 12pm are sent the very same day. For orders after the 12pm cut-off, these are prepared and sent out the morning of the following day. Royal Mail are no longer running Saturday collections.
If you have any queries at all regarding an order you have placed with us recently, you can contact us day or night via email or on our social media accounts. We are here, and we are happy to help!
Stay safe everyone!
Ryan & Emily
Innocent Sweets Co.